Refund Policy
Refund Policy
We stand behind every product we sell. Your satisfaction is our top priority.
🛡️ 30-Day Money-Back Guarantee
We’re confident in our products. If you’re not 100% satisfied within 30 days of delivery, we’ll refund your full purchase price — no questions asked.
Eligibility
To be eligible for a return and refund:
- The return request must be initiated within 30 days of delivery
- Items must be unused and in original packaging (or returned with proof of defect)
- You must have your order number available
- Contact must be made via email or phone before returning any item
How to Initiate a Return
Step 1
Email support@vetrizo.com with your order number and reason
Step 2
We’ll send a prepaid return shipping label within 24 hours
Step 3
Refund processed in 5-7 business days after we receive your return
Refund Processing
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund is processed.
Please note that your bank or credit card company may take additional time to post the refund to your account (typically 3-5 business days after we process it).
Non-Refundable Items
The following are not eligible for refunds:
- Products returned after 30 days of delivery
- Items that have been used (unless defective)
- Shipping charges on original orders
Questions about your return?
Contact us at support@vetrizo.com or call 1-800-VET-RIZO. We’re here Monday–Saturday to assist you.